Return & Refund Policy for items purchased in our store
Thanks for shopping at our store. If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to inform us that you wish to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. We must receive the item within 14 days of your request to return, otherwise, we will not accept the return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies normally 10 business days.
Warranties. If you need to return a machine due to there being a fault, the manufacturer of the machine offers a warranty to return and repair or replace and for ease, we ask you to contact the manufacturer directly to arrange shipment and return. Your warranty is offered by the manufacturer, not Advanced Aesthetics International Limited
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
This refund policy does not cover items purchased from Advanced Aesthetics International Ltd directly using another method i.e. Courses/products sold during training – just the items purchased from our online store.