Delivery Policy

All order completion emails from us will now include tracking information above your order breakdown; Please look for this in your email before contacting us regarding tracking for your order. If you are a registered user, you will be able to find your tracking information on your orders page.

*It may take up to 12hrs for your shipping information to show status updates depending on which service selected.

If you selected ‘Royal Mail First Class Signed For’ please be aware that this is our Economy service generally taking between 2-3 working days upon despatch. Please note that whilst we aim to send out orders completed before 2PM on the same day, at times we are very busy and your order may take longer to process.

We offer multiple ways to get your shipment to you but most commonly selected are the ‘Economy Royal Mail’ options for our International customers. When selecting these options we use our national Postal Service in the UK which means it will be passed on to your local Postal Service when it arrives in your country (USPS, Canada Post, etc…). Once your order has shipped you will be receive a confirmation email which will include with a tracking code such as LO026605874GB‘ as well as a link directly through. The code provided will be valid to use on the UK Royal Mail website as well as your Local Postal service once it has been handed across to them. Please note that we are not obligated to pay any customs charges incurred if you are ordering from overseas. We are a UK based company; Please check with your local postal service regading customs duties in your city/state/country.

With the current levels of spam protection offered by Email providers, sometimes our tracking emails don’t make it through to you; If you did not recieve a tracking code or link please contact us for assistance.

Please note that if you are requesting an update on your product order, please allow 1-2 business working days for the processing of your order before contacting us. Delivery times are generally 2-5 days for the UK, 7-30 days for the rest of the World. International shipments are arriving in extremely varied timeframes due to COVID-19.

We do not accept responsibilty for how long your order may take to be processed by customs or if the item(s) are held in customs. We provide the correct paperwork for clearance so as long as your country of residence allows the item(s) to be legally imported they should not get held up for too long. If they do get held up we will assist with any clearance issues that are within our control.


Services we use

For UK/Rest of World Customers:
Royal Mail First Class Signed for / Special Delivery

DHL Express:

For European Customers:
Royal Mail Economy International

ParcelForce Europe:

For USA Customers:
ParcelForce > handed to USPS

For Canadian Customers:
ParcelForce > handed to USPS